Key Responsibilities:

· Customer-Focused Technical Support: Serve as the primary technical contact for customers, troubleshooting issues, and offering solutions to optimize filtration and parts cleaning and improve operational outcomes.

· Data Analysis & Reporting: Analyze customer data and generate insights to drive process improvements. Provide recommendations through detailed reports and presentations.

· High Visibility Role: Maintain frequent communication with company leadership and customers, representing the technical expertise of the organization and contributing to strategic customer initiatives.

· On-Site Engagement: Conduct on-site visits (10-20% travel) to build relationships, support customers, and provide technical guidance.

· Sales Support & Growth: Participate in pre-sales technical discussions and assist the sales team with customer needs assessments, with the goal of transitioning into a sales role.

· Project Documentation & Coordination: Maintain clear records of technical interactions and projects to ensure seamless execution and follow-up.

· Cross-Functional Collaboration: Work closely with internal teams, including operations, quality, and sales, to deliver effective solutions.

Qualifications:

· Education: Bachelor's degree in Engineering (Mechanical, Chemical, Industrial, or related field preferred).

· Experience: 2-5 years of experience in technical support, process engineering, or industrial customer service. A background in product quality or customer-facing roles a plus.

Skills:

· Exceptional problem-solving and analytical abilities.

· Strong interpersonal skills with the ability to communicate complex technical ideas to both technical and non-technical audiences.

· Highly organized with the ability to manage multiple priorities effectively.

· Self-driven and intellectually curious individual who takes ownership of challenges and seeks innovative solutions.

· Proficiency with Microsoft Office (Excel, Word, PowerPoint, Access); familiarity with CRM systems is a plus.

· Self-starter with a passion for customer service and a desire to grow within the company

Carolina Filters is an equal opportunity employer.

How To Apply:

Submit your resume and cover letter to Heather Bass at Heather@CarolinaPEC.com.

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Key Responsibilities:

Qualifications:

Skills:

How To Apply:

Technical Services Engineer (Customer Facing)

Sumter, SC

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